Frequently Asked Questions

Answers to commonly asked questions

Step 1: You will talk directly with our team in detail about your property or unit.

Step 2: We create an enticing listing across 4+ channels complete with professional photos of your place.

Step 3: Our local property marketing team handles every step of the process from check-ins to cleaning after every guest.

Step 4: Our model is simple, we only get paid if you get paid. There are no on boarding or up front cost, just a 20% commission on any bookings we generate for your property.

How can I vet the quality of guests that will stay at my place?

Our booking partners make screening easy. Their platforms are designed to allow us to decide who we want to host in your home based on third party reviews and other personal verifications.

Who will take care of furnishing my place?

In most cases the homeowner will handle furnishing the property. To assist with this Hands Free Property has a furnishing checklist, which we can share with you so you can be sure your place has everything it needs.

How much vacancy can I expect?

This really depends on the location. An apartment in a core downtown area with high tourism will see next to zero vacancy during high season and 70-80% occupancy during slower winter months. The specifics varies based on the city and actual location.

Who handles emergency requests or issues?

Our team at Hands Free can assist emergency issues within the home or deal with unexpected maintenance that may arise from time to time. As an owner, you can be totally hands-off or you may wish to be kept apprised of occasional issues.  Either way, we’ve got you covered!

Who will clean my place?

Hands Free works with a number of professional cleaners who understand the tight timelines and demands of vacation rental properties. Our cleaning partners are provided with a detailed list of what is required for each our clients to make sure that no detail is left unnoticed.

How and when do I get paid?

We invoice our client monthly.  Your monthly net profit will flow in accordance with the payment schedule of the booking platform. You are always paid first.

Will I still have access to my space when I want to?

Absolutely! That’s one of the many advantages of using HandsFree to market your property  Whenever you would like to book your calendar for personal use or for friends and family, you simply let us know and we’ll make sure that your place is spotless and welcoming.

How quickly can I start renting my space?

Assuming no renovations or major damages to resolve, we can have your place up and running within one week of our initial meeting.

Simply fill out your information and one of our local team members will get back to you within 24hrs to discuss your property.

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